Author Topic: Google authenticator  (Read 34 times)

Offline johnst2

  • Newbie
  • *
  • Posts: 20
  • Karma: +1/-0
    • View Profile
Google authenticator
« on: January 02, 2018, 01:20:37 PM »
Hello,

Just started trading coins on binance. Recently got a new phone but last evening, when I tried to log in on binance, google authenticator asked for a QR code instead of giving me a 6-digit code like it normally does. I cannot log in on binance now because I can't see my QR code. I've already sent an email to binance but didn't got an answer yet. Does anyone know how ik can log in on binance?

Thank for helping me!



Offline Bob von Crypto Karma

  • Administrator
  • *****
  • Posts: 57
  • Karma: +102/-0
  • Forum Owner
    • View Profile
Re: Google authenticator
« Reply #1 on: January 02, 2018, 04:14:22 PM »
You cant. That is the short answer.
What you need to do when you sign up for any account is to record the code above the QR display that they present on the screen. This is your safety if google authenticator stuffs up.
I have heard of people losing the code just because authenticator upgrades itself.

In this case you need to contact teh exchange but it will be a long and slow process taking many weeks before you can get access to your account back.
Patience is the only path here as the exchanges are flat out due to so many customers.
Want to advertise on this forum? PM me for further information.